Mental Health Services

• EMERGENCY SERVICES PROGRAM (ESP) is a behavioral health emergency service. ESP can be contacted when an individual is having a crisis and needs help right away. [more]
  • The ESP helps individuals of all ages if they are having a behavioral health crisis (see Mobile Crisis Intervention for youth under the age of 21).
  • ESP staff will assess the crisis and help stabilize the individual.
  • The ESP is available 24 hours per day, 7 days per week, 365 days per year.
  • The ESP covers all cities and towns in Massachusetts.
  • Some insurance restrictions may apply.


• MOBILE CRISIS INTERVENTION (MCI) is a behavioral health emergency service for youth under the age of 21. MCI can be contacted when the youth is having a crisis and needs help right away. [more]
  • A trained team comes to a home, school, or other place in the community.
  • The team will provide a short-term, on-site response.
  • MCI is available 24 hours a day, 7 days a week, 365 days a year.
  • Youth can access up to 7 days of crisis intervention and stabilization services.


• OUTPATIENT WALK-IN/OPEN ACCESS (OP) means same-day appointments. [more]
  • An OP program holds a period of time open so a person can walk in and be seen without an appointment.
  • OP may be used for intake, psychiatry appointments, group meetings, or individual therapy.


• INPATIENT MENTAL HEALTH SERVICES is the most intense level of psychiatric care for individuals who post significant danger to themselves or others. [more]
  • Services happen in a 24-hour, secure hospital setting.
  • Treatment includes group and individual therapy and educational activities.
  • Individuals have their medication reviewed and are watched for safety.
  • There are specialty units for adults, adolescents, and children.


• INTENSIVE COMMUNITY-BASED ACUTE TREATMENT (ICBAT) is a voluntary, intensive service for youth having a behavioral health crisis. [more]
  • ICBAT is the same as CBAT, but more intense.
  • Youth are evaluated more often by staff.
  • ICBAT may be used as an alternative but not a step-down to inpatient services.


• COMMUNITY-BASED ACUTE TREATMENT (CBAT) is a voluntary service for youth having a serious behavioral health crisis. [more]
  • Services include medication monitoring, nursing, psychiatric assessment, case management, therapy, and discharge planning.
  • CBAT services happen in a secure group setting.
  • Youth are supervised 24 hours per day, 7 days per week.


• ENHANCED ACUTE TREATMENT SERVICES (E-ATS) is for adults age 18 and older with both mental health and substance use disorders. [more]
  • E-ATS is a 24-hour intensive treatment program that provides medically monitored withdrawal management and psychiatric treatment and stabilization.
  • E-ATS provides psychiatric consultation, medication review and management, nursing care, and counseling services.


• COMMUNITY CRISIS STABILIZATION (CCS) is an alternative to psychiatric hospitalization that occurs in a community setting instead of in a hospital. [more]
  • CCS is a 24-hour program staffed by mental health professionals.
  • CCS provides 24-hour on-site nursing coverage.
  • CCS services are for people age 18 and older. A typical length of stay is 3 to 5 days.
  • Services are offered 24 hours per day, 7 days per week, 365 days per year.


• PARTIAL HOSPITALIZATION PROGRAM (PHP) is a voluntary, short-term outpatient program that provides diagnostic and clinical treatment. [more]
  • PHP utilizes group and individual treatment to stabilize acute symptoms that do not require treatment in a 24-hour level of care.
  • PHP provides up to eight hours of clinical services, multiple days per week, Monday through Friday.
  • PHP is available for youth, adults, and specialty population.
  
  


• Visit Youth and Family for additional mental health services for children and adolescents.