Mental Health Services


  • EMERGENCY SERVICES PROGRAM (ESP) is a behavioral health emergency service. ESP can be contacted when an individual is having a crisis and needs help right away. [more]
    • The ESP helps individuals of all ages if they are having a behavioral health crisis (see Mobile Crisis Intervention for youth under the age of 21).
    • ESP staff will assess the crisis and help stabilize the individual.
    • The ESP is available 24 hours per day, 7 days per week, 365 days per year.
    • The ESP covers all cities and towns in Massachusetts.
    • Some insurance restrictions may apply.

  • MOBILE CRISIS INTERVENTION (MCI) is a behavioral health emergency service for youth under the age of 21. MCI can be contacted when the youth is having a crisis and needs help right away. [more]
    • A trained team comes to a home, school, or other place in the community.
    • The team will provide a short-term, on-site response.
    • MCI is available 24 hours a day, 7 days a week, 365 days a year.
    • Youth can access up to 7 days of crisis intervention and stabilization services.

  • INPATIENT MENTAL HEALTH SERVICES is the most intense level of psychiatric care for individuals who post significant danger to themselves or others. [more]
    • Services happen in a 24-hour, secure hospital setting.
    • Treatment includes group and individual therapy and educational activities.
    • Individuals have their medication reviewed and are watched for safety.
    • There are specialty units for adults, adolescents, and children.

  • INTENSIVE COMMUNITY-BASED ACUTE TREATMENT (ICBAT) is a voluntary, intensive service for youth having a behavioral health crisis. [more]
    • ICBAT is the same as CBAT, but more intense.
    • Youth are evaluated more often by staff.
    • ICBAT may be used as an alternative but not a step-down to inpatient services.

  • COMMUNITY-BASED ACUTE TREATMENT (CBAT) is a voluntary service for youth having a serious behavioral health crisis. [more]
    • Services include medication monitoring, nursing, psychiatric assessment, case management, therapy, and discharge planning.
    • CBAT services happen in a secure group setting.
    • Youth are supervised 24 hours per day, 7 days per week.

  • ENHANCED ACUTE TREATMENT SERVICES (E-ATS) is for adults age 18 and older with both mental health and substance use disorders. [more]
    • E-ATS is a 24-hour intensive treatment program that provides medically monitored withdrawal management and psychiatric treatment and stabilization.
    • E-ATS provides psychiatric consultation, medication review and management, nursing care, and counseling services.

  • COMMUNITY CRISIS STABILIZATION (CCS) is an alternative to psychiatric hospitalization that occurs in a community setting instead of in a hospital. [more]
    • CCS is a 24-hour program staffed by mental health professionals.
    • CCS provides 24-hour on-site nursing coverage.
    • CCS services are for people age 18 and older. A typical length of stay is 3 to 5 days.
    • Services are offered 24 hours per day, 7 days per week, 365 days per year.

  • PARTIAL HOSPITALIZATION PROGRAM (PHP) is a voluntary, short-term outpatient program that provides diagnostic and clinical treatment. [more]
    • PHP utilizes group and individual treatment to stabilize acute symptoms that do not require treatment in a 24-hour level of care.
    • PHP provides up to eight hours of clinical services, multiple days per week, Monday through Friday.
    • PHP is available for youth, adults, and specialty population.


  • Visit Youth and Family for additional mental health services for children and adolescents.



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